On the day of arrival the rooms are ready from 2.00 pm, therefore we ask you to leave the rooms until 11.00 am at the day of departure. 
If you should arrive after 18.00 o'clock, we ask for communication

The reservation of your rooms is confirmed after paying a deposit of Euro 200.00 within 72 hours, via bank transfer on our business account at Raiffeissenkasse Eisacktal, branch Feldthurns 
(IBAN: IT27W0830759120000307000073 Swift-BIC-Code: RZSBIT21707).

In case of cancellation, late arrival or early departure, the statutory empty bed fees will be charged. We ask for your understanding, as this is a considerable loss of business for us. We therefore recommend that you take out travel cancellation insurance: 
HOGAST trip cancellation insurance

Our cancellation conditions:
-cancelation until 30 days before arrival free of charge
-cancelation between 29 days before arrival 50% of the total amount
-7 days before arrival or no snow without cancelation 70% of the total amount
-in case of early departure the room will be charged for the whole booked period
-a refund of the deposit is possible only for a fee

Pets only on request!
These are not abmitted in our Juniorsuites and Suites.
For your pet we charge Euro 20,oo per day (without food) and ask for your understanding that we need to calculate Euro 20,oo for a final cleaning (if necessary).
Please also note that pets don't have access to the dining room, wellness area and lawn.
We would be pleased if you bring a blanket or basket for the room.

For booked treatments in our beauty farm that are not taken advantage of without timely cancelation (24h before) we charge 50% of the amount.

No refund can be provided for services included in packages that are not taken advantage of.

For returns of those left behind, have to calculate min. Euro 30,oo.- for Handling Fees.

Prices shown will attract a tourist tax per person (aged 14 years and over) per day, payable on departure.

Due to the flexible arrival and departure, it is not possible for us to fix room number.
You are welcome to tell us your wish, which we will try to take into account.

Payment is possible in cash, by EC card, credit card and check (except American Express, Diners).

The offered prices have a validity of 3 days.